Returns & Exchanges
We hope you love your DEPECHE purchase. If for any reason it's not quite right, you can return your item within 14 days of receiving your order - including sale items.
Our online return portal makes the process quick and easy.
How to return your order
1. Register your return
Start by registering your return in our online return portal here. Once completed, you'll receive a QR code for your return label.
2. Pack your item
We recommend reusing the packaging your order arrived in. Please ensure the item is unused, all original tags are attached, and it is returned in its original packaging.
3. Drop off your parcel
Remove or cover any old shipping labels before handing in your parcel at your nearest GLS Parcel Shop. Simply show your QR code, and your return label will be printed for you.
Return fee
When using our return label, a € 27 return fee will automatically be deducted from your refund.
Please remember to include the original packing slip inside your parcel to help us process your return as quickly as possible.
Refunds
Once we have received and approved your return, your refund will be processed within 10 business days.
Your refund will be issued to the original payment method used for the purchase. If you paid with a gift card, the refund will be credited back to the same gift card.
We recommend keeping your shipping receipt until your refund has been completed.
Exchanges
Need a different size or colour? You can request an exchange when registering your return.
As soon as we receive and approve your returned item, we'll ship your replacement as quickly as possible. You'll receive a tracking number once your new order is on its way.
Please note that exchanges are subject to stock availability. If the requested item is no longer available, your exchange will be cancelled and your purchase will be refunded instead.
Received the wrong or a faulty item?
We're sorry if you've received an incorrect or faulty item.
Please contact our Customer Care team at kundeservice@depeche.eu and include:
- Your order number
- A brief description of the issue
- Photos, if relevant
We'll help you resolve the issue as quickly as possible.